Terms and conditions

Terms and Conditions

Applicability
Order process, conclusion of contract
Fee arrangement
Cancellation and refund policy for digital products
Coaching Sessions
Gift Cards
Liability
Storage of the contract itself
Information regarding the nature of the products
Account and access conditions
Newsletter and marketing communications
Final remarks

1. Applicability

1.1. For the business relationship between Santiago Celorio Galan, trading under the name RiverCalm, Gormannstraße 14, 10119 Berlin (hereinafter referred to as the “Provider”) and the customer (hereinafter referred to as the “Customer”), the following Terms and Conditions shall apply exclusively in the version valid at the time the order is placed.

1.2. For the purposes of these Terms and Conditions, a customer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

1.3. Deviating terms and conditions of the customer shall not be recognised unless the provider expressly agrees to their validity.

1.4. The full provider details, including legal name, address, and contact information, are available in the Legal Notice at https://rivercalm.life/legal-notice/

2. Order process, conclusion of contract

2.1. The customer is free to select the products of their choice from the provider’s range and to add them to a so-called “shopping basket.” The customer can then review their shopping cart and change their selection as required, for example by removing a product. Once the customer is satisfied with their selection, they can proceed to the final step of the ordering process.

2.2. The customer clicks on “Place Order” to purchase the items in the shopping cart. Before placing the order, the customer can view and change their order data at any time and return to the shopping basket or cancel the order process using the “Back” function of their browser. Required entries are marked with an asterisk (*).

2.3. The provider responds by sending the customer an automatic confirmation of receipt by e-mail; the e-mail summarises the customer’s order and can be printed out using the “Print” function (order confirmation).

2.4. All digital products purchased through RiverCalm — including e-books and online courses — are delivered exclusively through the RiverCalm Journey platform (https://journey.rivercalm.life), a Moodle-based learning environment. Upon successful payment, the customer will receive access to their purchased content via their registered account on RiverCalm Journey. Access to all purchased content, including course participation and e-book downloads, is granted for lifetime access (a lifetime license) — meaning for as long as the purchased product continues to be offered by RiverCalm on the RiverCalm Journey platform, and for as long as RiverCalm continues to operate, as further explained in clause 2.5 below. The provider shall make reasonable efforts to ensure access is granted promptly following payment confirmation. Should the provider update or revise any purchased content, the customer will automatically receive access to the updated version at no additional cost. Customers will be notified of content updates via the transactional email system.

2.5. “Lifetime access” refers to access for as long as RiverCalm continues to operate and the purchased product remains part of the services offered on the RiverCalm Journey platform. In the event that RiverCalm ceases operations, or the RiverCalm Journey platform — or the specific purchased course or e-book — is discontinued or is no longer part of the services provided by RiverCalm, the customer will be notified by email, sent to the email address used at the time of purchase, with at least three (3) months’ advance notice before access is removed. During this notice period, the customer is solely responsible for downloading all available course materials (including videos, PDFs, worksheets, and any other downloadable content) for their own personal, offline use. After the expiry of this three-month notice period, the provider shall have no further obligation to provide access to, or copies of, the discontinued content, and no refund shall be due, given that the customer will have received lifetime access to the product for as long as it remained available.

2.6. As part of the contracted service, the customer will receive the following automated transactional emails:

Order confirmation and invoice upon successful purchase
Course access confirmation upon platform access being granted
Course completion congratulations upon completing a course, which may include a one-time reward discount applicable to future RiverCalm courses
Content update notifications when purchased course content is updated or revised
Advance notice of at least three (3) months if the RiverCalm Journey platform, or a specific purchased product, is to be discontinued or removed from RiverCalm’s services

The customer acknowledges and agrees to receiving these transactional emails as an integral part of the service. These emails are distinct from the optional marketing newsletter and will be sent regardless of newsletter subscription status.

2.7. To access content on the RiverCalm Journey platform, the customer’s device must meet the following minimum technical requirements:

Device: Any desktop, laptop, tablet, or smartphone manufactured in 2015 or later, with a minimum of 2GB RAM
Operating System: Windows 7 or later, macOS 10.12 (Sierra) or later, iOS 12 or later, Android 6.0 or later, or any modern Linux distribution
Browser: Google Chrome 80+, Mozilla Firefox 75+, Safari 12+, or Microsoft Edge 80+. Internet Explorer is not supported
Internet Connection: Minimum 5 Mbps for standard video playback, 10 Mbps recommended for HD video. A minimum of 1 Mbps is sufficient for audio and podcast content
Additional: JavaScript and cookies must be enabled in the browser. A PDF reader is required for e-book downloads (built into most modern browsers). Speakers or headphones are required for audio and video content

The provider assumes no responsibility for any inability to access purchased content resulting from the customer’s failure to meet these minimum requirements. This includes but is not limited to refund requests based on technical incompatibility on the customer’s side. If the customer is unsure whether their device meets these requirements, they are encouraged to contact the provider at info@rivercalm.life before completing a purchase.

3. Fee arrangement

3.1. The provider operates under the small business regulation (§19 UStG) and is therefore not required to charge VAT. All prices displayed on the RiverCalm website are final prices. The customer agrees to the applicable price when completing the order.

3.2. The fees of the provider are as displayed on the product pages of the RiverCalm website at the time of purchase.

3.3. The customer is free to choose one of the available payment methods during the order process; their selection is made before the order process is completed. Customers will be informed about available payment methods on a separate page.

3.4. Full payment must be made in advance for all products. Access to digital products, online courses, and coaching sessions will only be granted upon successful receipt of payment.

3.5. Upon successful payment, an invoice will be automatically generated and sent to the customer as a PDF attachment to the order confirmation email. By completing a purchase the customer agrees to receive their invoice in this format to the email address provided at checkout.

3.6. The customer is obliged to provide accurate and complete information during the ordering process. This includes, but is not limited to, full name, address, and any other details required for the invoice to be legally valid. The provider assumes no responsibility for incorrect or incomplete invoices resulting from inaccurate information provided by the customer. Should the customer require a corrected invoice, they must contact the provider at info@rivercalm.life as soon as possible after receiving the original invoice.

3.7. If third-party providers are commissioned with payment processing (e.g. Stripe), their Terms and Conditions shall apply.

3.8. The obligation of the customer to pay default interest does not exclude the assertion of further claims for damages caused by default on the part of the provider.

3.9. Prices displayed to the customer are determined based on the customer’s geolocation and are shown as fixed amounts in one of three currencies: EUR, USD, or GBP. These currency-specific prices are set independently by the provider for each currency and are not the result of a live, day-of-purchase currency conversion. As a result, the price displayed to a customer in one currency may differ from what a real-time conversion from another currency would produce. Customers may therefore see minor price variations depending on their location or the currency in which prices are displayed to them. By completing a purchase, the customer accepts the price shown to them at checkout in the applicable currency.

4. Cancellation and refund policy for digital products

4.1. Due to the nature of digital products, purchases of e-books and online courses are generally non-refundable once the digital content has been accessed or downloaded.

4.2. If a technical issue prevents the customer from accessing a purchased product, the customer should contact the provider at info@rivercalm.life within 14 days of purchase. The provider will make reasonable efforts to resolve the issue or, if this is not possible, issue a refund.

4.3. The contract between the provider and the customer is deemed to have been fully performed once the digital product has been made available for download or course access has been granted, as long as the service has been provided to the full extent agreed. By agreeing to these Terms and Conditions, the customer waives any right of withdrawal after having received full access to the purchased digital product.

4.4. Right of withdrawal

§ Section 356 (4) sentence 1 BGB The right of withdrawal expires in the case of a contract for the provision of digital content not on a physical data carrier if the provider has begun to perform the contract after the customer has given their express consent to performance beginning before the withdrawal period has expired and has confirmed their knowledge that this consent results in the loss of the right of withdrawal.

4.5. For digital products, the customer’s standard 14-day right of withdrawal is waived upon purchase. By completing the order, the customer expressly consents to the immediate provision of the digital content and confirms their understanding that this consent results in the loss of the right of withdrawal once access to the purchased content has been granted on the RiverCalm Journey platform.

4.6. Notwithstanding the above, the customer may request a refund within 14 days of purchase exclusively in the event that a technical failure on the part of the provider prevents access to the purchased content. In this case, the customer must contact the provider at info@rivercalm.life with a description of the technical issue. The provider will first attempt to resolve the issue and, if this is not possible within a reasonable time, will issue a full refund. This exception does not apply to technical issues resulting from the customer’s own device, internet connection, or failure to meet the minimum technical requirements for accessing the platform.

4.7. Where a refund is due to the customer — whether following the cancellation of a coaching session in accordance with Section 5, or an approved refund for a technical deficiency preventing access to a digital product under clause 4.6 — the refund will be issued to the customer’s original method of payment. For digital products, a refund for a technical deficiency will only be issued where the reported problem cannot be resolved by the provider within the 14-day window referred to in clauses 4.2 and 4.6.

5. Coaching Sessions

5.1. RiverCalm offers coaching services only, provided in individual and group/couples settings. Coaching does not constitute therapeutic, medical, psychiatric, or diagnostic advice or treatment, and is not a substitute for professional mental health treatment or counseling. Coaching is intended to support personal development, reflection, and goal-setting. Customers experiencing a mental health condition are encouraged to seek appropriately licensed care.

5.2. Coaching sessions may only be booked by, and provided to, individuals who have reached the age of majority (full legal age of consent) under the laws of their respective country of residence. By booking a session, the customer confirms that they meet this requirement.

5.3. Sessions are booked through the session booking system on the RiverCalm website. Appointments may be cancelled or rescheduled free of charge up until 48 hours before the scheduled appointment time. Cancellations or reschedules should preferably be made through the website’s session manager.

5.4. Coaching sessions must be paid for in full at the time of booking, in accordance with clause 3.4. If an appointment is not cancelled or rescheduled at least 48 hours in advance, or if the customer fails to attend a scheduled appointment (“no-show”), the amount already paid for that session is forfeited and no refund will be issued. No additional or separate no-show fee is charged.

5.5. If a technical problem prevents the customer from cancelling or rescheduling through the website’s session manager, the customer may instead send an email to info@rivercalm.life with the subject line “Appointment Cancellation,” including the relevant appointment details. This email must be received at least 48 hours before the scheduled appointment for the session to be treated as validly cancelled under clause 5.3, rather than forfeited under clause 5.4.

5.6. The only exceptions to the 48-hour cancellation requirement are incapacitating illness or a general emergency preventing the customer from attending or from cancelling in time. These exceptions are granted on a good-faith basis, and no proof (such as a doctor’s note or other supporting documentation) is required as a matter of course. However, where there is a reasonable, documented suspicion of repeated or abusive reliance on this exception to avoid the forfeiture described in clause 5.4, the provider may ask the customer to provide proof of the illness or emergency to help resolve the matter. Any such proof will only be requested and handled in a manner separately agreed with the customer that safeguards the confidentiality of the information provided.

5.7. The cancellation policy set out in clauses 5.3 to 5.6 is the customer’s exclusive mechanism for cancelling or amending a booked coaching session. Once a coaching session has been carried out, it is deemed fully performed in accordance with clause 5.10, and no separate right of withdrawal applies once that point has been reached.

5.8. All sessions are conducted via Zoom, using Zoom’s end-to-end encryption functionality to help ensure the confidentiality of sessions. The customer is responsible for downloading and installing the Zoom application on their own device, and for ensuring they have the necessary equipment, software, and internet connection to participate in a video call.

5.9. No refund, including no partial refund, will be issued where a session is disrupted, shortened, or cannot be satisfactorily completed due to the customer’s own equipment, software, internet connection, or physical setting.

5.10. Once a coaching session has been carried out, it is considered fully delivered, and no refund will be issued for that session.

5.11. If RiverCalm fails to provide the technical means necessary to carry out a scheduled session (for example, a failure of the provider’s own equipment or connection), the provider will offer the customer either a refund or a rescheduled session, at the customer’s preference.

5.12. Coaching sessions are never recorded, by either the provider or the customer, under any circumstances.

5.13. RiverCalm does not guarantee any specific outcome from coaching sessions. Coaching is a process-driven service: its results depend not only on the expertise of the provider, but also on the resources, effort, and personal context of the customer receiving it.

6. Gift Cards

6.1. RiverCalm offers gift cards that can be purchased on the website and redeemed toward eligible RiverCalm products and services.

6.2. Gift cards are sold at fixed, predetermined amounts in each of the currencies offered by RiverCalm (EUR, USD, and GBP). These fixed amounts are not the result of a live, day-of-purchase currency conversion between currencies; rather, each currency has its own fixed denomination for a given gift card value, set independently by the provider. This approach is intended to give customers a consistent and predictable purchasing experience and to avoid currency exchange fees and day-to-day exchange rate fluctuations. As a result, the value of a gift card purchased in one currency may not exactly match what a live conversion into another currency would produce. The exact fixed denominations for each currency are displayed to the customer at the time of purchase. By purchasing a gift card, the customer agrees to this fixed-value structure.

6.3. Gift cards are valid for a period of four (4) years from the date of purchase. Any unredeemed balance remaining after this period expires and can no longer be redeemed.

6.4. Gift card purchases are final and non-refundable.

6.5. If needed, the intended recipient of a gift card can be changed by sending a request to info@rivercalm.life. This accommodation can be provided a maximum of one additional time per gift card.

6.6. When purchasing a gift card, the customer may provide the recipient’s email address and an optional personal message to accompany the gift card. By doing so, the customer agrees that this information will be collected, stored, and used to deliver the gift card to the recipient, and consents to the personal message being disclosed to the recipient as part of that delivery, as further described in our Privacy Policy.

7. Liability

7.1. The following exclusions and limitations of liability in connection with the provider’s liability for damages shall apply without prejudice to the other statutory requirements for claims.

7.2. The provider shall be liable without limitation if the damage was caused intentionally or by gross negligence.

7.3. The provider shall also be liable for the slightly negligent breach of essential obligations, the breach of which jeopardises the achievement of the purpose of the contract, and the breach of obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the customer may regularly rely. In this case, however, the liability of the provider shall be limited to the foreseeable damage typical for the contract. The provider shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.

8. Storage of the contract itself

8.1. The customer can print out the text of the contract in the last step of the ordering process (i.e. before placing their order with the provider) using the print function of their browser.

8.2. The provider shall also send the customer an order confirmation with all order data to the e-mail address provided by the customer. In addition, the customer will receive a link to the provider’s Terms and Conditions and Data Privacy Policy with the order confirmation or at the latest when the product is made available:

Terms and Conditions: https://rivercalm.life/terms-conditions
Data Privacy Policy: https://rivercalm.life/privacy-policy/

9. Information regarding the nature of the products

9.1. The e-books and online courses offered by RiverCalm are intended for informational and self-development purposes only. They do not constitute medical, psychological, therapeutic, or psychiatric advice or treatment, and are not a substitute for professional services of any kind. The customer understands this by accepting these Terms and Conditions.

9.2. The content of RiverCalm’s products is designed for general audiences and does not take into account the individual circumstances of any particular customer. The provider assumes no responsibility for any decisions made or actions taken by the customer based on the content of the products.

9.3. All content offered by RiverCalm is intended for adults aged 18 and over. By placing an order, the customer confirms that they are at least 18 years of age.

10. Account and access conditions

10.1. To access purchased products on the RiverCalm Journey platform (https://journey.rivercalm.life), the customer must create and maintain a personal account. The customer is responsible for keeping their login credentials confidential and secure. Any activity carried out under the customer’s account is the sole responsibility of the customer.

10.2. Account sharing is strictly prohibited. Each purchase grants access to one individual account only. The customer may not share, transfer, or otherwise make their login credentials or course access available to any third party. In the event of a breach of this condition, the provider reserves the right to terminate the customer’s access without refund.

10.3. The customer must notify the provider immediately at info@rivercalm.life if they become aware of any unauthorised use of their account or any other breach of security.

10.4. All content available on the RiverCalm Journey platform, including but not limited to course materials, videos, texts, graphics, and e-books, is the intellectual property of Santiago Celorio Galan and is protected by applicable copyright law. The content reflects the provider’s own knowledge, experience, and original synthesis of ideas. Where external sources have informed the content, these are referenced appropriately. The customer acquires no intellectual property rights through the purchase of any product. Any reproduction, redistribution, resale, or public sharing of the content, in whole or in part, without the prior written consent of the provider, is strictly prohibited and may result in immediate termination of access without refund, as well as legal action. This prohibition applies equally to any copies of the material downloaded by the customer during a platform discontinuation notice period as described in clause 2.5.

10.5. The customer’s personal data is processed in connection with the use of the RiverCalm Journey platform in accordance with the RiverCalm Privacy Policy available at https://rivercalm.life/privacy-policy/. By creating an account and purchasing products, the customer acknowledges that their course progress, completion data, and download activity are processed for the purpose of providing the contracted service, including the triggering of automated transactional emails as described in section 2.6.

11. Newsletter and marketing communications

11.1. Visitors and customers may subscribe to the RiverCalm marketing newsletter at any time by registering via the newsletter sign-up form on the RiverCalm website. The newsletter includes tips, new course announcements, promotional offers, and general RiverCalm communications.

11.2. Newsletter subscriptions are confirmed via a double opt-in process. After registering via the newsletter form, the customer will receive a confirmation email containing a verification link. The newsletter subscription is only activated once the customer clicks this link.

11.3. The customer may unsubscribe from the marketing newsletter at any time by using the unsubscribe link contained in every newsletter or by sending an email to info@rivercalm.life. Unsubscribing from the marketing newsletter does not affect the sending of transactional emails described in section 2.6, which form part of the contracted service.

11.4. The newsletter sign-up form is provided via Noptin, a self-hosted WordPress plugin. Newsletter emails are delivered via Sendfox, and transactional emails described in section 2.6 are delivered via SMTP2Go, in accordance with the RiverCalm Privacy Policy at https://rivercalm.life/privacy-policy/.

11.5. If a customer would like their personal data or entire account permanently erased, or does not wish to receive any emails whatsoever — including transactional emails, which will require closing their account and forfeiting further access to purchased content — they may contact the provider at info@rivercalm.life.

12. Final remarks

12.1. If the customer is an entrepreneur, the place of performance is the provider’s registered office, subject to other agreements or mandatory statutory provisions; the place of jurisdiction is the provider’s registered office if the customer is a merchant, a legal entity under public law or a special fund under public law, or if the customer has no general place of jurisdiction in the provider’s country of domicile. The provider reserves the right to choose another admissible place of jurisdiction.

12.2. The law of the Federal Republic of Germany shall apply to entrepreneurs to the exclusion of the UN Convention on Contracts for the International Sale of Goods, insofar as this does not conflict with any mandatory statutory provisions.

12.3. The provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

12.4. The customer agrees to the data privacy arrangement outlined at: https://rivercalm.life/privacy-policy/

12.5. For any questions or issues relating to purchased products, sessions, or platform access, customers may contact the provider at info@rivercalm.life. The provider will endeavour to respond to all enquiries within 3 business days.

12.6. The provider shall not be held liable for any failure or delay in providing access to purchased content or in carrying out a scheduled session resulting from circumstances beyond the provider’s reasonable control, including but not limited to server outages, natural disasters, internet disruptions, or actions of third-party service providers. In such cases, the provider will make reasonable efforts to restore access or reschedule the session as quickly as possible and will communicate with affected customers in a timely manner.

Last updated: 13 September 2026