Payment Methods

  1. Available Payment Methods
  2. Currencies
  3. Payment Security
  4. Payment Timing
  5. Invoicing
  6. Failed Payments
  7. Refunds
  8. Further Information

1. Available Payment Methods

1.1. RiverCalm accepts the following payment methods for all purchases made on rivercalm.life:

Credit and debit cards

  • Visa
  • Mastercard

Card payments are processed securely through Stripe. Your card details are encrypted and never stored on our servers. Stripe is certified to PCI Service Provider Level 1, the highest level of certification available in the payments industry.

Digital wallets

  • Apple Pay — available on Safari on iPhone, iPad, and Mac with Apple Pay set up
  • Google Pay — available on Chrome and Android devices with Google Pay set up

Both Apple Pay and Google Pay are processed through Stripe. These options will appear automatically at checkout if your device and browser support them.

Gift cards

1.2. RiverCalm gift cards can be redeemed as full or partial payment at checkout, alongside any of the payment methods above. Gift cards are sold in fixed denominations for each currency (EUR, USD, GBP); see Section 2 below and our Terms and Conditions for further details.

2. Currencies

2.1. Prices on rivercalm.life are displayed in three global currencies. The currency displayed is automatically detected based on your location:

  • Euros (€) — for customers in Europe
  • British Pounds (£) — for customers in the United Kingdom
  • US Dollars ($) — for customers in all other countries worldwide

2.2. If your bank account or card is in a different currency than the one displayed — for example a Danish customer paying in Euros — your bank or payment provider will apply their own exchange rate and any applicable conversion fees. RiverCalm has no control over and assumes no responsibility for these conversion fees. To avoid bank conversion fees, customers may select the currency closest to their own.

2.3. Prices in each currency are fixed, independently set reference prices — not the result of a live, day-of-purchase currency conversion. This means the amount you see in EUR, USD, or GBP may differ slightly from what a real-time exchange-rate conversion between currencies would produce. You will always pay the fixed price displayed in your selected currency at checkout. See our Terms and Conditions (clause 3.9) for further details.

3. Payment Security

3.1. All card and digital wallet payments are processed by Stripe Technology Europe Limited, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland. Stripe is certified to PCI DSS Level 1 — the highest security standard in the payments industry. Your payment data is encrypted in transit using SSL/TLS and is never stored on RiverCalm’s servers.

3.2. For further information on how Stripe handles your data, please refer to Stripe’s privacy policy at https://stripe.com/en-de/privacy and their Data Processing Agreement at https://stripe.com/en-de/legal/dpa.

4. Payment Timing

4.1. All purchases — including digital products, coaching sessions, and gift cards — must be paid in full at the time of checkout. Access to digital products and online courses is granted upon successful receipt of payment. Coaching sessions must be paid for in full at the time of booking, in accordance with our Terms and Conditions and Cancellation and Refund Policy.

5. Invoicing

5.1. Upon successful payment, an invoice will be automatically generated and sent to you as a PDF attachment to your order confirmation email. The invoice will reflect the currency and amount paid at the time of purchase. Please ensure that the billing information you provide at checkout is accurate, as this information will appear on your invoice. If you require a corrected invoice, please contact us at info@rivercalm.life as soon as possible after receiving the original.

6. Failed Payments

6.1. If your payment fails at checkout, no charge will be made to your account and access to purchased content will not be granted. Please check your payment details and try again, or select an alternative payment method. If you continue to experience payment issues, please contact us at info@rivercalm.life.

7. Refunds

7.1. Refunds are processed in accordance with the RiverCalm Cancellation and Refund Policy, available at https://rivercalm.life/cancellation-policy. Approved refunds will be issued in the same currency in which the original payment was made and returned to the original payment method. Refunds may take 5-10 business days to appear depending on your bank or payment provider.

8. Further Information

8.1. This Payment Methods page should be read alongside the RiverCalm Terms and Conditions at https://rivercalm.life/terms-conditions, the RiverCalm Cancellation and Refund Policy at https://rivercalm.life/cancellation-policy, and the RiverCalm Privacy Policy at https://rivercalm.life/privacy-policy/.

8.2. For any questions regarding payment, please contact us at info@rivercalm.life. We will endeavour to respond within 3 business days.