Frequently Asked Questions
We can meet to talk through something specific you’d like to explore, or focus on a set of goals and build a plan to reach them together. I’m open to a single session, or to keeping you company through a longer journey. We can start with an initial session to talk through your situation. Coaching focuses on your well-being and your next steps. If you’re going through something heavy and live in Germany or Mexico, therapy might be the better fit.
Therapy is for when something is weighing on your mental health — anxiety, low mood, a hard stretch that won’t pass. It starts with an assessment, and sometimes that includes a diagnosis. Coaching is for moving something forward, like a decision or a change. For couples, both work the same way with me — the name only changes with where you live.
Yes. In Germany, I’m licensed to work with patients under the Heilpraktikergesetz (Heilpraktiker für Psychotherapie). In Mexico, I work through my Licenciatura in Psychology from UNAM. That’s why therapy is open to people living in Germany or Mexico — if you live somewhere else, you’re very welcome to book coaching.
Great question. Enrolling in one of my courses gives you a sense of my approach. But we usually need a session or two together before you know if you feel safe with me — and before I understand your situation well enough to offer the right resources.
Some private and international insurances cover therapy sessions — mostly individual therapy. Every insurance has its own rules, so it’s worth checking with yours before you book. If you’d like to talk it through first, before paying anything, get in touch with me.
Statutory health insurances in Germany (for example TK) don’t cover my services.
Yes! You can book a regular „couples“ session for these cases. If more than three people will be joining, reach out to me beforehand so we can go over the details. Please note I don’t work with minors, based on the legal age of majority in your country of residence.
In The Riverbank, a growing library of articles on topics such as anxiety, depression, relationships, migration, grief, identity and the different kinds of therapy. Each article is based on research and lists its sources. You can search by word or browse by topic.
When booking, choose „Yes“ to repeat the session. You’ll then set how often (weekly, every other week, etc.) and how many times or until when. Double-check the suggested dates — you’ll be asked to pay for the full series upfront. Living in Germany and booking therapy? You can also choose to pay by invoice.
Both are done from the Sessions tab in your account. Click the three dots next to the appointment and choose your option. This is only available up to 48 hours before the session.
Yes. Switching from in person to online is always possible — even at short notice, just let me know. Switching from online to in person needs at least 48 hours’ notice, like any other change or cancellation.
Online sessions run over Zoom. You’ll get it in your confirmation email right after booking. You can also find it in your Sessions tab — just expand the session to see the link. For in-person sessions, your confirmation email has the address and a link with directions to the practice.
I have a regular schedule, but if none of my available times work for you, just reach out and I’ll do my best to find a slot that fits.
They’re good for building awareness, learning tools, and shifting patterns on your own time. They’re not built to treat psychiatric diagnoses — for that, please see a licensed therapist. They can work well alongside therapy, though, especially when something you learn here gives you a new insight to bring into a session.
No. The courses are explained plainly, with nothing assumed.
All your courses live on the RiverCalm Journey platform. You can get there through the My Courses tab in your account, the „Journey“ link in the top right corner once you’re logged in, or straight from journey.rivercalm.life — same login either way.
Yes — everything works in your browser, no app required.
You can start with First Steps. It’s small, low-cost, and a fair way to see if this approach works for you. You can also book a live session with me and talk about what fits you best.
Yes — you can gift a course to someone. Pick the course you have in mind, and its price sets the gift card’s value — but they’re free to use it on anything at RiverCalm, not just that course.
Choose your desired course, then enter the gift card code at checkout. Be sure to use the same email address the gift card was sent to.
Your account brings together your courses, sessions, and invoices — same login works everywhere, including RiverCalm Journey (the course platform).
Your account is created automatically when you purchase any course or book a session — there’s no separate sign-up step. You’ll receive an email with your login details and a link to set your password. You can access your account anytime using the Log in button in the top right corner, or by going straight to My Account.
You can do this through the Invoices tab in your account.
All invoices — for courses, gift cards, coaching and couples therapy — are sent automatically right after you book or buy. The invoice for individual therapy sessions arrives about one month after booking. You’ll always find your invoices in the Invoices tab of your account.
Your data is only used to provide what you book or buy: appointments, courses, invoices and, if you subscribe, the newsletter. Payments are processed by the payment provider, and card details are never stored on this website. Everything you share in sessions is confidential. The Privacy policy explains which data is collected, why, how long it is kept and what your rights are.
